Refunds

At DuckDik S.L.L., we are committed to providing high-quality electronic translators to our customers. We offer a 30-day refund policy for our products, so you can shop with confidence knowing that you can return your purchase if it doesn't meet your expectations.

If you are not satisfied with your electronic translator for any reason, you may return it within 30 days of the delivery date for a full refund. To be eligible for a refund, the product must be in its original, unopened packaging and in new, unused condition. We reserve the right to refuse refunds for products that do not meet these criteria.

To initiate a return, please contact us at [insert contact email] within 30 days of the delivery date, and we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping.

Once we receive your returned product, we will inspect it to ensure that it meets our return criteria. If the product is eligible for a refund, we will process the refund within 5-7 business days of receiving the returned product. We will refund the full purchase price, including any taxes and shipping fees you paid when you placed your order.

Please note that refunds may take several business days to appear on your account, depending on your bank or credit card issuer's policies.

This refund policy applies only to products purchased directly from our website. If you purchased our products from a third-party seller, you must contact them directly to inquire about their refund policy.

If you have any questions or concerns about our refund policy, please contact us at [insert contact email]. We are happy to assist you with any questions or issues you may have.